Terms and Conditions

Guidelines for Velas Experts Program

Co-Branded website Link and Guidelines of Velas Resorts (Suites Operadora del Pacifico S.A. de C.V.).

The Velas Experts Program was created to sustain an enhanced online relationship with all of our valued Travel Agents partners. It is available to retail agents worldwide, 18 years or older, with a valid IATA, ARC, CLIA, IATA TIDS or any other Travel Industry certification. In order to keep up to date and accomplish all requirements, it is necessary to establish business practices that will protect our travel partner’s interests, as well as ours. For this purpose, we introduce the following set of required guidelines (we recommend reading these Terms and Conditions carefully every time you use the site):

Program Guidelines

It is mandatory to use a valid and actual address for your registration; Velas Resorts will use this address to mail a welcome packet upon successful completion of the program and checks for your incentive bonuses when they apply. Your e-mail address will be used for communications regarding any program update and important messages, which may include contests, incentives and news. Our commitment is that all the information submitted in your profile will not be sold and will not be provided to third parties. Please refer to Data Protection Privacy.

The program has 3 different certification levels: Velas Expert, Master Agent and Elite Agent. To reach each level the Travel Agent must fulfill the following terms:

* Velas Expert: when booking 3-49 room nights.

* Master Agent: when booking 50 room nights and had fulfilled the 5 resorts lessons and quizzes.

* Elite Agent: when booking 75 room nights and had fulfilled the 5 resorts lessons and quizzes.

Becoming a Velas Expert Agent, Master Agent or/and Elite Agent, you will have the opportunity to earn CEUS for the Travel Institute through our Velas Experts program hosted by Travel Agent University. For more information, please visit: http://www.travelagentuniversity.com/

When you reach any of our Velas Experts levels, you will receive the following benefits:

* Access to our special travel agent room rates

* Access to our Familiarization Trips Program

* Checkbook with amenities for the clients

Benefits by level

Velas Expert: All the benefits included in the actual program, plus:

* 1,000 welcome points and 1,000 more

* Personalized electronic signature

* Access to one Day Pass (one time, from 9:00 a.m. to 6:00 p.m.)

Master Agents:

* 2,000 additional points

* Access to certification by segment (wedding and meetings)

* Checkbook with amenities for clients: 2 upgrades, 2 VIP amenities, 2 honeymooner amenities, 1 romantic dinner and 1 ticket 10% Spa discount (upgrades are subject to availability, Spa discounts are additional to the $30-50 USD credit)

Elite Agents:

* 3,500 additional points

* Checkbook with amenities for clients: 3 upgrades, 3 VIP amenities, 3 honeymooner amenities, 2 romantic dinner and 1 ticket 20% Spa discount (upgrades are subject to availability, Spa discounts are additional to the $30-50 USD credit)


For every valid and confirmed reservation, the Travel Agent will be credited with rewards points:





Mar del Cabo 500 PTS. 600 PTS. 700 PTS.

Velas Vallarta

500 PTS.

600 PTS.

700 PTS.

Casa Velas

600 PTS.

700 PTS.

800 PTS.

Grand Velas Riviera Nayarit

750 PTS.

850 PTS.

950 PTS.

Grand Velas Riviera Maya

750 PTS.

850 PTS.

950 PTS.

Grand Velas Los Cabos

750 PTS.

850 PTS.

950 PTS.


Levels: To be considered as valid, the reservations should be made through a wholesaler, travel agency, directly to the hotels. The reservations made and claimed from date until 365 days after certification are those that will determine the Velas Expert level. The Velas Experts, Master or Elite statuses have a validity of one year from the date of certification. The change of level will occur when the required room nights are accumulated. ID Card: This card will be sent in the next four to six weeks after certification. Accumulation of points and trading: Agents can accumulate points to redeem them for services, according to the table shown on our Velas experts website. Points expire one year from the day of certification. Day Pass: This is valid for one year after the level has been reached. The one time Day Pass is valid from 9:00 a.m. to 6:00 p.m., for one guest; it does not include room or suite (available only at Velas Vallarta, Casa Velas & Grand Velas Riviera Nayarit). Checkbook with amenities for customers: This checkbook has a validity of one year after the agent achieve the level, all the services must be confirmed before client's arrival. Please allow for one (1) week processing time, must send an email to experts@velasresorts.com or calling from USA / CAN 888.309.5457. Bonus Payment: The payment will be made within 30 days after client's check out date.


To earn bonuses for your sales, simply become an Expert in the property you would like to sell. You can also take courses and select those that you are most interested in. After watching the five informative videos and completing the short questionnaires, you’ll be ready to claim your bonuses.

Important note: Payment of bonuses applies to individual reservations in which the guest’s departure date is less than 180 days before agent certification in the hotel you have sold, before that period, are not eligible for bonuses. Promotions available do not apply for reservations made before the certification. Please see chart below:






Mar del Cabo $600 MXN $50 USD £30 GBP €35 EUR

Velas Vallarta

$600 MXN

$50 USD

£30 GBP

€35 EUR

Casa Velas

$700 MXN

$60 USD

£40 GBP

€45 EUR

Grand Velas Riviera Nayarit

$850 MXN

$75 USD

£50 GBP

€55 EUR

Grand Velas Riviera Maya

$850 MXN

$75 USD

£50 GBP

€55 EUR

Grand Velas Los Cabos

$850 MXN

$75 USD

£50 GBP

€55 EUR

Extra: 10 bookings

$2,750 MXN

$250 USD

£150 GBP

€190 EUR

Once you have begun a lesson quiz, you have up to 10 minutes to complete it. Your progress will be shown for each property, and once you have completed all the lessons and questionnaires, you will achieve Expert Level in each resort. If you make 10 reservations for Velas Resorts in the same year (after the date of your certification) at any resort, you will receive an additional bonus of $250 USD ($2,750 pesos in Mexico).


For all new, valid reservations made during within the first month after your registration with the program, you will receive an extra 50% bonus. This bonus does not apply to reservations made before your registration.

Qualified bookings:

* All individual bookings from 1 to 9 suites per record from a Travel Agent reservation, qualify for one bonus per booking.

* A minimum of three nights stay is required per suite.

* Bookings will only be valid after guests travel dates and must be paid in full.

* Bonus does not apply for travel industry, fam trips or complimentary stays.

* Group bookings (from 10 rooms onward on the same record) do not qualify for this particular Velas Resorts Experts Bonus Incentive.

* Incentive bonuses do not apply to employees of tour operators or wholesalers companies.

* Agent must be employed at a retail travel agency at the time of travel and return.

Bonus payment

Travel Agents will receive bonus via a deposit to their personal bank account. Payments will be made within 30 days after client's check out date.

Important: Bonuses are not transferable. For all new reservations made after certification, the bonus must be claimed within 180 days of the client’s departure date. Bonuses claimed after this period do not qualify for payment. It is the agent’s responsibility to keep records of bonuses to claim for every 10 reservations (with a total of 30 nights or more), to receive the extra bonus.

Referral Program

The program is exclusively for productive Travel Agents.


Master and Elite Experts will receive the same bonus earned by the referred agent according to the stipulated amount by the resort, for the first reservation made and must fulfill the T&C of the existing program. For every 5 referred agents with productive activity, the agent who refers will obtain 1 complimentary night in the best selling resort (referred agents summary).

Trade guidelines and online store:

* Points earned: are additional to the cash bonus, the points are received for every qualified reservation, points are valid for one year (same period as the certification), must be redeemed within that time frame, points are non-transferable.

* Room rates redemption: The complimentary rooms are subject to availability, blackout dates apply, are not valid for Holly week, Easter week, Thanksgiving, Christmas and New Year’s Eve. The complimentary rooms are exclusively for travel agents, if additional rooms are requested a special room rate will be quoted separately. All requests must be made at least 30-90 days prior to agent's preferred travel dates. Please allow for one (1) week processing time. Velas Resort reserves the right to relocate any processed request from their resort of choice to an alternate resort within the Velas Resorts chain or alternate dates, based on the availability of space, up to and including the day of arrival. Travel Agent reservations do not apply for the SPA Credit. Room upgrade can be arranged for an additional fee. A Service charge fee of 75USD at Velas Vallarta Resort, per person per night, 95USD at Casa Velas per person per night, $95 USD at Mar del Cabo per person per night, 95USD at Grand Velas Riviera Nayarit per person per night and 95USD per person per night at Grand Velas Riviera Maya and Grand Velas Los Cabos will apply. A 2 nights minimum stay required/4 nights maximum stay allowed in the same resort. Complimentary bookings are non-transferable, non-refundable, and have no cash value. If is reported that any type of solicitation of business from hotel guests has occurred during the complimentary stay, Velas Resorts has the right to revoke the benefit of room rate trade room from the travel agent for future requests and agent will be charged the prevailing nightly rate for duration if the entire trip. the time of suspension will be based solely on the discretion of Velas Resorts. When arriving an active Velas Expert ID will be requested.

* Spa services redemption: The spa services listed are subject to availability, upgrade to this service can be requested on site. Services are not combinable with other promotion. Rates may vary without prior notice. GVRM; services do not apply for spa cabanas or beauty salon.

* Events redemption: the Private dinner includes: 3 courses pre-set menu, open bar for up to 2hrs, waiter service, 1 flower centerpiece and Tikki torches (additional decoration can be quoted). The special events for up to 10 guests are valid when a minimum of 4 suites are reserved in the hotel requested. Events apply only for VR guests, events must be requested with a minimum of 14 days prior the arrival, a pre-set menu must be chosen, events are is subject to availability in each hotel.

Request for products:

After selecting the products you want to order, click the “Request Product” button at the end of the buying process.

Once you click on that button, you will have made an offer for the sale of services. Your offer at this stage is still subject to being accepted. In order to accept it, we need an authorization from our Velas Experts Accounting department, which is subject to validation of the reported good reserved; the total Points will be detailed in the summary page of the order and it will be exchanged for the earned points. We are not taking any points at this stage, although the amount available for you to pass is reduced by the authorization. If our accounting department does not give authorization, your order will not be processed.

Velas Experts shop will send you an email to confirm your order has been received, and also to confirm that the service has been delivered.

The Velas Experts shop may refuse or be unable to process your request if:

* The product has been discontinued or is no longer available; however it Velas Experts shop will provide an alternative.

* Our accounting department does not give authorization for payment of the purchase price for insufficient points.

* You must be a Velas Expert member (active)

* You do not meet the ordering eligibility criteria previously established.

Requested Product Cancellation

You can change your mind and cancel your order within five working days after the day you placed your order. If you decide to cancel your order we will refund:

* The total of VE Points reduces your order.

Pictures and logos guidelines

You may only use the logos and images, which are available under the “Logos & Images”, found on this site. The use of any other graphics/images found elsewhere on the site is strictly forbidden. Pictures and logos downloaded from this page can only be used to promote Velas Resorts. Our logos cannot be used on any page that does not also contain a logo from your agency and have to be smaller and less prominent than your own logo or agency name/s in that same page. Although our logos and images can be reduced in size, they cannot be cropped, enlarged or modified in any other fashion. By using any of the picture/logos contained herein, you implicitly agree to all of the terms and accept no financial responsibility or liability to or on behalf of you or your travel agency.

Term changes

We reserve the right to modify these terms without previous notice from time to time. Any modifications will be effective once the revised terms have been posted on the site.

Applicable law

These general conditions are governed by and construed in accordance with the laws of Mexico (Puerto Vallarta). Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Mexican courts (Puerto Vallarta).

Testimony of Errors

The Velas Experts online store takes the task of informing through this means the Faith hereby Errata applicable to any publication in the shopping guide in order to bring to your attention any inadvertent printing error.